Privacy Policy
Your privacy matters to us. Here's how we protect your information.
Effective Date: October 15, 2025
Our Commitment to Your Privacy
At Verde Clean, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you interact with our website and services. We believe in transparency and want you to understand exactly what information we gather and why.
We are committed to maintaining the trust you place in us by handling your data responsibly and in compliance with applicable privacy regulations, including the Protection of Personal Information Act (POPIA) in South Africa.
Information We Collect
Personal Information You Provide
When you interact with our website or services, you may choose to provide us with:
- • Contact Information: Name, email address, phone number, and mailing address
- • Service Inquiries: Details about your cleaning needs, property information, and preferences
- • Communication Records: Messages you send us through contact forms or email
Information Collected Automatically
When you visit our website, we may automatically collect:
- • Device Information: Browser type, operating system, and device identifiers
- • Usage Data: Pages visited, time spent on pages, and navigation patterns
- • Location Information: General geographic location based on IP address
- • Cookies and Tracking: Data collected through cookies as described in our Cookie Policy
How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery
To respond to your inquiries, provide quotes, schedule services, and deliver the cleaning solutions you request.
Communication
To send you service updates, respond to questions, and provide customer support when needed.
Website Improvement
To analyze how visitors use our site, identify areas for improvement, and enhance user experience.
Marketing Communications
To send relevant information about our services, special offers, and eco-friendly cleaning tips (only with your consent).
Legal Compliance
To comply with legal obligations, resolve disputes, and enforce our agreements.
Legal Basis for Processing
We process your personal information based on the following legal grounds:
- • Consent: When you've given us permission to use your information for specific purposes
- • Contract Performance: When processing is necessary to fulfill our service agreements with you
- • Legitimate Interests: When we have legitimate business reasons that don't override your privacy rights
- • Legal Obligation: When required by law to process your information
How We Share Your Information
We do not sell your personal information. We may share your data only in these limited circumstances:
- • Service Providers: With trusted partners who help us operate our business (e.g., website hosting, analytics)
- • Legal Requirements: When required by law, court order, or governmental authority
- • Business Transfers: In connection with mergers, acquisitions, or sale of assets
- • Protection of Rights: To protect our rights, property, or safety, or that of others
How We Protect Your Data
We implement appropriate technical and organizational measures to protect your personal information:
- • Encryption: Sensitive data is encrypted during transmission using SSL/TLS technology
- • Access Controls: Restricted access to personal information on a need-to-know basis
- • Regular Monitoring: Ongoing assessment of security practices and vulnerabilities
- • Staff Training: Regular privacy and security training for all team members
While we take reasonable steps to protect your information, no method of transmission over the internet is completely secure. We cannot guarantee absolute security.
How Long We Keep Your Information
We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Retention periods vary depending on:
- • The nature of the information and why we collected it
- • Legal, regulatory, or accounting requirements
- • Whether we have an ongoing relationship with you
- • Whether you've requested deletion of your information
Your Privacy Rights
Under applicable privacy laws, you have the following rights regarding your personal information:
Right to Access
Request a copy of the personal information we hold about you
Right to Rectification
Request correction of inaccurate or incomplete information
Right to Erasure
Request deletion of your personal information
Right to Object
Object to processing of your information for specific purposes
Right to Portability
Receive your data in a structured, commonly used format
Right to Withdraw Consent
Withdraw consent for data processing at any time
To exercise any of these rights, please contact us using the information provided on our Contact page. We will respond to your request within a reasonable timeframe.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
- • Avoid filling out contact forms, account registrations, or any data-submitting features
- • Disable cookies through your browser settings (see our Cookie Policy for more details)
- • Contact us directly to request the deletion of any previously shared personal data
We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we make changes, we will:
- • Update the "Effective Date" at the top of this page
- • Notify you of significant changes through our website or by email
- • Give you the opportunity to review the updated policy
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Questions About This Policy?
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to reach out.
You can contact us through our Contact page or write to us directly at the address shown above. We're committed to addressing your privacy concerns promptly and transparently.